Keeping the Customers

by Paula Santonocito

F. Leigh Branham, founder and principal of Keeping the People Inc., a consulting firm focused on employee engagement, publishes a newsletter you can read online or receive via email by signing up at the company's website.

Each issue of "Keeping the People Report" is filled with worthwhile information and insights for employers.

The Spring 2009 issue, "The Essence of Good Business," contains advice worth noting. Although applicable to all TMT readers, what Branham has to say about "covenants with the customer," trust, and employee-customer interaction is especially relevant for providers of talent management technology products and services.

In the current environment, keeping the customers arguably becomes even more essential.